Frequently Asked Questions

We use traditional deep cleaning techniques to clean and sanitise rugs.

We achieve superior results by meticulously dusting you rug. We then deep clean you rug using Wool Safe shampoo and plenty of fresh water and finish off air drying without using any heat.

No. Surface cleaning and steam cleaning will only ever clean the surface of rugs. These techniques were developed for cleaning wall-to-wall carpets as it is impossible to remove wall-to-wall carpet and give it a deep clean.

You can use the online quote page and enter the dimensions of your rug in meters to receive an instant quote. Alternatively, give us a call on (03) 9995 7331 with the dimensions of your rug and we will give you a quote over the phone.

Yes, we can pickup and deliver anywhere in Metro Melbourne. Metro Melbourne is defined as any suburb within 50Km of the CBD.

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.